Frequently Asked Questions

You can use your HALO t-shirt hair towels to wrap your hair in a turban or try the plopping method for volume, waves, and curls. Detailed instructions are here: www.weareoof.com/how-to-use.

Our jersey knit cotton has a super low surface area that minimizes frizz by reducing friction to the hair cuticle which prevents breakage and split ends.

HALO hair towels are made with 100% cotton ensuring a thick but smooth surface for your hair. Terry cloth, microfiber, or synthetic blends can cause friction and lead to frizz, the softness of cotton minimizes hair cuticle disruption which means reduced frizz. They also wick away excess moisture without stripping your hair of its natural oils. Opting for 100% cotton promotes sustainability, as it is a biodegradable material that has a lower environmental impact compared to synthetic alternatives.

Our HALO t-shirt hair towel may not feel super soft to the touch because it’s designed with a tightly woven, low-surface-area jersey knit. This structure is intentional—it minimizes friction on your hair, which helps prevent frizz and breakage. Unlike plush fabrics that can tug on strands, our flat, absorbent weave is gentle on hair, leaving it smoother and healthier after every use.

Guess what? Your cotton t-shirt hair towel gets even more absorbent after washing! Speaking of which, just toss it in the machine on cold, maybe a touch of non-chlorine bleach if it's feeling funky. Give it a gentle cycle and air dry or a low tumble dry. Note: These are natural fibers. Make sure not to leave them wet for too long or they can get moldy (ie: in the bottom of your hamper with other wet towels). Hanging them to dry is the best way to dry between hair washings.

We recommend washing the towel first upon receiving it. It's never a bad idea to wash a fabric product before using it. However, it is your up to you! Our hair towels are freshly produced with organic 100% cotton before packaging and shipping.

Our silicone scalp massagers help boost blood flow to the scalp, promoting healthy hair growth while gently exfoliating to remove buildup. They’re also perfect for a relaxing self-care routine!

Absolutely! You can use it on wet hair during your shampoo routine or on dry hair to stimulate the scalp. Either way, it’s gentle and effective.

Yes! Our scalp massager is designed with soft, flexible bristles to ensure it’s safe and comfortable for all scalp types, including sensitive ones.

Rinse it thoroughly after each use, and let it air dry. For a deeper clean, use mild soap or shampoo to remove any residue.

We currently ship to U.S. addresses, including Alaska, Hawaii, and U.S. Territories. Standard shipping via USPS Ground Advantage is free for orders over $20. Shipping costs for orders under $20 are based on current USPS rates. USPS Priority Mail and Express Mail are also available, with rates determined by USPS pricing. You can find more information on our Shipping and Returns page.

Shipping rates are calculated based on the shipping method selected and the current USPS rates. For orders under $20, costs are determined by the weight and destination of your package. Orders over $20 qualify for free standard shipping via USPS Ground Advantage. Expedited options like USPS Priority Mail and Express Mail are also available, with rates determined by USPS pricing.

Yes, OOF! offers free standard shipping on orders over $20 within the contiguous U.S. For detailed shipping policies, visit our Shipping and Returns page.

Delivery times depend on the shipping method you choose at checkout. Standard shipping via USPS Ground Advantage typically takes 3–7 business days after your order is processed, which may take up to 2 business days. Expedited options like USPS Priority Mail and Express Mail offer faster delivery times, usually within 1–3 business days, depending on your location. Orders placed before 11 a.m. CT on weekdays ship the same day, while orders placed after 11 a.m., on weekends, or holidays will ship the next business day.

At this time, we only ship within the United States, including Alaska, Hawaii, and U.S. Territories. We’re working to expand our shipping options internationally in the future. Stay tuned!

Yes! Once your order ships, you’ll receive an email with tracking information so you can follow its journey to your doorstep. If you don’t see the email, be sure to check your spam or promotions folder.

If your package is lost or arrives damaged, please contact us at customercare@weareoof.com or sent a text to 512-222-7847. We’ll work with USPS to resolve the issue and ensure you’re taken care of.

Yes, we offer USPS Priority Mail and USPS Express Mail for faster delivery. Rates are based on current USPS pricing and are available for shipping addresses within the contiguous United States.

We want you to be happy with your purchase! OOF! accepts returns on eligible full-priced items within 30 days from the delivery date. Sale items can be returned within 14 days from the delivery date. For more details or to start a return, contact us at info@weareoof.com or text us at 512-222-7847.

To start a return, simply email us at info@weareoof.com or send a quick text to 512-222-7847. Provide your order number and details about the return, and we’ll guide you through the process.

Yes, customers are responsible for return shipping costs in most circumstances unless the return is due to a damaged item.

Once we receive your returned item, we’ll issue a refund to your original payment method. Refunds are for the product price only and do not include shipping costs unless the item was damaged. Please note that credit card refunds may take up to 10 business days to appear in your account, depending on your card issuer’s processing times.

Ehlers-Danlos Syndrome (EDS) is a group of connective tissue disorders that affect the body's collagen, the protein that provides structure and elasticity to skin, ligaments, blood vessels, and organs. The most common symptoms of EDS include chronic widespread pain, extreme fatigue, stretchy skin, joint hypermobility and instability, as well as bruising and poor wound healing. There are also many possible co-occurring symptoms from POTS (Dysautonomia) to GI Issues.

At OOF!, EDS awareness is close to our hearts. Our founders have personal experiences with EDS and are committed to raising awareness, supporting the Ehlers-Danlos community, and advocating for better understanding and resources.

We integrate EDS awareness into everything we do—from sharing educational content and resources on our platforms to supporting organizations like the Ehlers-Danlos Society.

Yes! Every purchase you make helps us support EDS awareness efforts. A portion of our proceeds is donated to the Ehlers-Danlos Society to further research and education.

You can visit the Ehlers-Danlos Society’s website for more information, or check out our blog and social media, where we share stories, resources, and tips for navigating life with EDS. Our Facebook Group, OOF! Spoonie Squad for anyone living with Ehlers-Danlos Syndrome (EDS) or ANY chronic illness or pain for support, laughs, advice, and encouragement.

EDS is often misdiagnosed or goes undiagnosed, leaving many without proper care or support. By raising awareness, we aim to improve understanding, diagnosis, and access to resources for those living with EDS.

Your security is a top priority of ours, we use the latest SSL encryption technology to prevent anyone from having visibility to your personal information during the checkout process.

At OOF!, we take your privacy and communication preferences seriously. We promise not to sell your information, and may only use your email address to send you service-related notices unless you subscribe to our updates. If you do not want to receive these messages, you may opt out by following the instructions in the message. We believe in respecting our customers' privacy and will always strive to provide you with a safe and secure online shopping experience.